Transformative Solutions In the end, the uniqueness of Iridium’s service offering, together with the company’s uncompromising and forward-thinking approach, led Enginess to select the Advantage® CMS and Portal – underpinned by the flexibility of the Advantage® Framework – as the best solution to meet all present and future business needs of the company. The highly customizable platform offered just the right environment for Enginess’ team of business strategists and digital technologists to develop tailor-made digital business transformation solutions.
The heart of the Iridium eco-system developed by Enginess is Iridium for Partners portal, a robust platform that enables self-serve online business processes, and gives Iridium’s internal team the ability to efficiently service their partners and dealer community with minimal overhead. The new portal features include tools and process such as a partner and product on-boarding and certification tracks, role-based personalized access, secure documents with embargoed country security, alerts management with built in email relay integration, reporting and audit controls, active directory integration, configured workflow, and much more.
Another truly unique operational feature of the platform developed by Enginess, is the service level constellation dashboard, allowing Iridium’s customer care team to communicate the status of the 66 satellites in orbit, allowing the business to meet service level commitments to their customers, partners and dealers in real time, and at all times.
The content management system features a precision search appliance that helps consumers and partners find products with ease, and a rigorous workflow that routes publishing from the content initiator, through to writers, subject matter expert review, layout, legal review, and publishing.
The corporate website, as well as the partner and dealer portal, follow a strict adherence to Iridium’s brand guidelines. The presentation layer represents the essence of the brand, functionally and aesthetically, and is delivered through a beautifully crafted user interface for internal and external end-users alike.